Traditional IT platforms make it nearly impossible to achieve the business and IT flexibility a company needs in today’s business environment. In recent years, standards organizations have made huge strides toward enabling greater flexibility, offering standardized approaches to managing heterogeneous systems, creating levels of interoperability, and promoting reusability.
PSP is a specific and precise, extension of the Automotive Industry’s STAR (Standards for Technology in Automotive Retail) that eliminates the need for one-off coding to address a given business partner’s unique requirements.
PSP enables True Interoperability between trading partners to achieve maximum value realization.
Case Study
Kawasaki Motors Corp., U.S.A.
Maximizes Business Value by Streamlining Its Dealer Order Process with PSP
Partners Standard Protocol has gone from years of development and testing to real world dealership use, opening a new era in parts ordering.
To maximize the value of their IT investments and to provide better customer service, Kawasaki Motors Corp., U.S.A., is the first motorcycle distributor to use PSP, offering its dealerships the ability to easily conduct real-time business transactions right from the DMS. Dealers don’t need to log on to a separate Website to locate or order parts. And any returning information, such as back-orders, will automatically update their business systems, without double entry.
VALUE DRIVERS
Strategic Goals
- Implement a common communications protocol to facilitate interoperability with their dealer network.
- Link business objectives and value to IT investment.
- Reduce order processing time and cost.
- Enhance customer service.
Key Challenges
- Existing electronic data standards used for exchanging business data between trading partners are not truly interoperable and expensive to implement and maintain.
- Dealer pricing, purchase order confirmations, and delivery notifications are typically handled manually.
- Order procedures vary from dealer to dealer, with some sending orders by fax or postal mail.
- The current dealer order process is very time-consuming and lacks reliability.
VALUE REALIZATION
Results
- 6 times faster, more efficient order processing.
- Significantly simplified, synchronized, and tightened communications with dealers.
- More accurate, more secure information and orders from dealers.
- Improved customer service.